Global Business Applications (ERP) Manager

Job Summary

Who is Pyrotek? Pyrotek is the most successful global industrial company you’ve never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. Join our team and create, improve and innovate the everyday!

Essential Duties and Responsibilities

The Global Business Applications (ERP) Manager will develop and manage the Enterprise Application delivery framework and governance. The ideal candidate will engage with and support Pyrotek’s initiatives related to the Enterprise Applications space.  

Essential Functions/Responsibilities

** This is only a partial listing of Essential Functions.  For a full review of responsibilities, please see the attached position description. **

• Collaborate with IT and Business Leaders to manage, maintain and update/upgrade ERP business system and add-ons across different Pyrotek entities across the globe.     
  • Developing and managing application service delivery framework and governance.
  • Regularly reviewing user feedback to ensure ERP meets user needs.
  • Ensuring all standard procedures and best practices are documented and available to users localized for regional use.
  • Working collaboratively with Finance to ensure ERP and financial controls are aligned.
  • Working collaboratively with operations to ensure ERP meets their objectives.
  • Encouraging consistent use of system across all regions.
  • Evaluating, testing, and applying ERP application patches and upgrades while managing change management process for ERP updates/fixes into production environment.   
  • Managing relationship with ERP vendor to discuss program issues, bug fixes and/or to request software enhancements based on business needs.
• Ensure smooth integration and rollout of systems by coordinating closely with the affected functional areas management of ERP operations.
  • Providing budget information to IS Director, as required.
  • Leading and organizing the ERP User Group calls with regional ERP teams to gain user feedback and performing regular reviews to ensure system is meeting user needs. 
  • Overseeing the ERP documentation within the defined storage system and encouraging regions to add their local procedures utilize same system.
• Multitask to manage and deliver on multiple, concurrent, highly visible projects supporting business units and ensure projects are delivered within scope and within agreed upon timelines, utilizing the defined level of workforce, and established third party costs. 
  • Successfully managing cross-project dependencies across multiple platforms and technologies.
  • Serving as a liaison with middle and upper Pyrotek management for requirements gathering in a manner that upholds Pyrotek’s values and reflects positively on IS.
  • Staying current on development trends and changes to advise Application team on possible new functions to make use of.
• Provide documentation and transfer of functional and process knowledge by keeping current on various published materials and training outlets.
  • Translating the user’s functional specifications into a technical specification on which the new configuration will be based.
  • Developing and creating process documentation as required.
  • Providing monthly key performance indicators, project status and other reporting as required.
• Function as second or third level support and responder per IT Service Management (ITSM).
• Determine the effectiveness of policies, procedures, and projects/plans. Take appropriate corrective measures when necessary.
• Supervise, coach support, train and develop personnel in assigned area; resolve personnel issues, redirecting complex issues to management and HR in a timely manner; directly manage team members, including assigning and reviewing work, evaluating performance/compensation, developing plans for professional growth, resolving grievances, administering disciplinary action, interviewing employment candidates, and effectively recommending hires and terminations in a timely manner. Actively promote a continuous improvement philosophy in the team.

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Qualifications

Education/Experience  Bachelor’s Degree in Information Technology, Computer Science, or related field plus a minimum of ten (10) years progressive experience in related roles, five (5) years with ERP systems, leading and supporting teams to successful completion of complex projects; or equivalent combination of education and experience.  Experience in supporting sales, procurement, manufacturing, and accounting software required.

Experience in the following areas is a plus:  Systems Development Life Cycle (SDLC) and/or SCRUM/Agile development. Project Management Professional (PMP) or similar professional project management certification is a plus.

Knowledge/Skills/Abilities

• Core People Skills. Ability to positively interact and work collaboratively with a diverse group of people at all levels of the organization, as well as outside the company. 
• Communication Skills. Ability to speak clearly and persuasively in positive or negative situations, listen and obtain clarification, and respond well to questions. Proficiency in writing clearly and concisely and editing work for spelling and grammar. Ability to consult with stakeholders, explain technical details and provide exceptional customer service to users.
• Flexibility/Dealing with Ambiguity. Ability to comfortably manage risk and uncertainty and work through situations that require a willingness to negotiate or compromise to arrive at the best possible solution.
• Computer/Applications Skills. Proficient computer skills using a variety of software applications systems. Working knowledge of Microsoft Office Products. Ability to use Microsoft SQL Server Management Studio, SQL Server Reporting Service, and Visual Studio. Skill in using TSQL and SSRS (SQL Server Reporting Services) reporting is a plus. 
• System Analysis/Analytical Skills. Working knowledge of ERP business software applications and ability to effectively work with SQL Server and SSRS. Understanding/knowledge of database development and business processes is a plus.
• Production and Process. Understanding of Quote to Cash, Procure to Pay, Supply Chain, Material Planning process flows. Basic understanding of manufacturing production processes, quality control, and other techniques for maximizing the effective manufacture and distribution of goods preferred.
• Project Management Skills. Demonstrated knowledge of principals of project management, including creation of project charters, establishing goals or objectives, establishing project teams, applying comprehensive root cause analysis, implementing intervention, ensuring organizational alignment, and measuring progress and success. Excellent planning and relationship building skills. 
• Strategic Change Agent. Courage to make and encourage others to make difficult decisions. 
• Leadership. Ability to build a culture of tolerance, acceptance, and civility by setting an example to team members. Ability to coach and motivate team members in planning, strategy, decision-making, teamwork, and process improvement.  Ability to develop team member skills and encourage growth, and to foster quality focus including improving product development processes and procedures.
• Core Business Skills. Ability to exercise sound judgement and discretion in handling proprietary and confidential information. Ability to work independently, without significant direction and to use resources effectively to “figure it out.” Strong critical thinking skills, judgment and keen attention to detail and accuracy. Exceptional prioritization, time management and organizational skills. 
• Global Collaboration. Ability to work collaboratively with people from around the world.
• Travel. Ability to travel by land and air up to 15% both domestically and globally. Valid driver’s license and ability.   US Passport, or ability to obtain required.        

Physical/Sensory Requirements
The following physical activities described here are representative of those required by a team member to perform the essential functions of this position. Reasonable accommodation, if feasible, will be made to enable individuals with disabilities to perform the functions of position.

While performing the duties of this job, the team member is regularly required to talk, hear, and see. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must be able to sit for long periods-of-time, bend, and reach, use stairs, lift up to 25 pounds occasionally and communicate effectively in English by telephone, in person and in writing. Effectively use a personal computer, office equipment and telephone.

Working Environment
Generally, work in an office environment which is indoors, climate controlled and with adequate and adjustable lighting. Travel by land and air up to 15% both domestically and globally.

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The minimum and maximum salary range for this full-time position is $110k - $160k + benefits.   Relocation benefits may be available, if deemed applicable based on candidate location.  

 Our salary ranges are determined by role, level and location.  Within the range, individual pay is determined by work location and additional factors, including but not limited to job-related skills, experience, and relevant education and/or training.  Please note that the compensation details listed in this posted role reflect the base salary only and do not include bonus or benefits. 

Pyrotek benefits include:

• Medical, Dental, Vision after 31 days
• Paid Vacation & Sick Leave
• 401(k) with generous match
• Profit Sharing
•  Supplemental Benefits

For a full summary of Pyrotek's benefit offerings, please click HERE.

For a full job description, click HERE. 

Pyrotek is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

California residents please take a moment to review our California Resident Applicant Data Collection Notice